1. Home
  2. Responsible Gaming
Safe Gaming

sona 1001Responsible Gaming at

Gaming should be an enjoyable experience — not a source of stress or anxiety. We are here to help you build healthy, controlled gaming habits.

Set Limits Taking a Break Self-Assessment Self-Exclusion
24/7 Support Services
18+ Age Limit
5+ Protection Tools
100% Privacy

What Is Responsible Gaming and Why It Matters

Sona 1001 believes online gaming is a form of entertainment — not a source of income. Responsible gaming means playing within your means, mindfully, and for fun. When gaming starts affecting other areas of your life, that is a sign of a problem.

We place the highest priority on every player's mental health and financial wellbeing. The Responsible Gaming policy at sona 1001 is designed to keep you safe, keep your gaming experience enjoyable, and make sure you get the right support whenever you need it.

As internet access has grown across Bangladesh, so has the popularity of online gaming. In this context, responsible play matters more than ever. sona 1001 always wants you to play by choice, not under pressure; within your budget, not beyond it; for fun, not to escape stress.

Remember — winning and losing are both part of gaming. Only bet what you can afford to lose without it affecting your daily life.

How to Recognize Signs of Problem Gaming

Problem gaming typically develops gradually, and you may not always realize you are at risk. Watch out for the following signs:

Feeling a repeated urge to keep playing in order to recover lost money.
Going into debt to place bets beyond your gaming budget.
Hiding your gaming habits from family or friends.
Feeling restless or irritable when unable to play.
Neglecting work, studies, or family responsibilities due to gaming.
Using gaming as a temporary escape from stress or depression.
Repeatedly exceeding your set time or budget limits.
If you notice three or more of the signs above in yourself, please reach out to our support team. Seeking help is not a weakness — it takes real courage.

sona 1001 Responsible Gaming Tools

Sona 1001 provides a range of effective tools to support responsible gaming. Use them to take control of your own gaming habits.

  • Deposit Limit: Set a maximum deposit limit on a daily, weekly, or monthly basis. Limits take effect immediately once set; any increase requires a 24-hour waiting period.
  • Loss Limit: Set a maximum amount in BDT you are willing to lose within a given period. Once the limit is reached, gaming stops automatically.
  • Session Limit: Set a time limit for how long you play in a single session. When the time is up, the system will alert you and prompt you to take a break.
  • Cooling-Off Period: Take a temporary break of 1 day to 6 weeks. You will not be able to log in to your account during this period.
  • Self-Exclusion: For a long-term break, activate Self-Exclusion for a period of 6 months to 5 years. No promotional communications will be sent during this time.
  • Reality Check: At set intervals, pop-up notifications will let you know how long you have been playing and how much you have spent.
To access these tools, log in to your account and go to the "Responsible Gaming" settings. Our support team is always on hand for any assistance.

Step-by-Step Guide to Setting Limits

Using the responsible gaming tools at sona 1001 is straightforward. Just follow the steps below:

1
Log in to your account

Log in to sona 1001 with your username and password.

2
Go to Account Settings

Click your profile icon in the top right corner and select "Account Settings".

3
Open Responsible Gaming Tab

Click the "Responsible Gaming" tab.

4
Select Your Preferred Limit

Select whichever applies — deposit limit, loss limit, session limit, or cooling-off period.

5
Set Amount and Duration

Enter your preferred amount and duration, then click the "Confirm" button.

6
Email Confirmation

Once your limit is successfully set, a confirmation message will be sent to your registered email address.

Minor Protection

Sona 1001 strictly prohibits anyone under 18 from registering or playing. We believe it is essential to keep children and teenagers away from gaming platforms.

  • Age Verification: Age verification is carried out at registration and before the first withdrawal.
  • KYC Process: Age is verified through a national ID or other official documents.
  • Parental Control Software: If you have children at home, use parental control software such as Netnanny or Kaspersky Safe Kids.
  • Device Protection: Use a password lock on your device and never share your login credentials in front of children.
  • Report It: If you become aware of any underage gaming activity, please contact us.
If you suspect that a minor is using your account, change your password immediately and notify our support team.

Self-Assessment Questionnaire

Answer honestly about your gaming habits. This is the first step toward identifying a problem:

If you exceed your budget more than once a month, set a deposit limit. Start by deciding on a monthly gaming budget, then set that amount as your limit. Remember, your gaming budget should be part of your entertainment spending — not your essential expenses.

This is known as "chasing losses" — one of the most telling signs of problem gambling. Stop playing immediately after a loss, take a step back, and revisit it with a clear head the next day. Set a loss limit so that play stops automatically once you reach a set amount.

Family and relationships come first. If gaming is causing conflict or distance at home, take a cooling-off period. Have an open conversation with your family, and seek professional counseling if you feel it is needed.

This is a dangerous mindset. Gaming is always for entertainment — not a way to earn money. In the long run, the house always has the edge in casino games. If you are thinking of gaming as an income source, please speak with the sona 1001 support team.

This kind of dependency is harmful to mental health. Seek other sources of enjoyment beyond gaming — spend time with family, exercise, or pick up a new hobby. If the restlessness is severe, consult a mental health professional.

Help & Support Services

If you feel gaming is having a negative impact on your life, do not struggle alone — reach out for help. You can take the following steps:

  • sona 1001 Support: Our Responsible Gaming team is available 24/7, every day of the week. Reach us via live chat.
  • Talk to Family and Friends: Share how you are feeling with someone close to you. They can help you make the right decisions.
  • Mental Health Counselor: A professional counsellor can effectively help you overcome a gaming addiction.
  • Self-Exclusion Process: If you need a long-term break, request Self-Exclusion on sona 1001.
  • Financial Advice: If gaming has caused you financial difficulties, seek advice from a financial counsellor.
Seeking help is a sign of strength. sona 1001 always puts your wellbeing above gaming.
Quick Tools
Deposit Limit Daily / Weekly / Monthly
Session Time Limit Manage Your Playtime
Cooling-Off Period 1 day to 6 weeks
Self-Exclusion 6 months to 5 years
Safe Gaming Tips
  • Set a budget in advance and stick to it.
  • Never play under the influence of alcohol or medication.
  • Do not use gaming as a way to cope with stress or low mood.
  • Take regular breaks — at least 10 minutes every hour.
  • Do not place bigger bets trying to win back money you have lost.
  • Do not use gaming as a substitute for social or family activities.
Important Information
🔞
18+ Only
Prohibited for Minors
Support Contact
7 days a week, 24 hours a day
Our Responsible Gaming Commitment

Here is what we do to protect the safety and wellbeing of every player at sona 1001.

Automatic Protection Measures

Our system automatically detects unusual gaming patterns and intervenes proactively when needed. Your protection is our top priority.

Trained Support Team

Our support team members are specially trained in responsible gaming. They understand your concerns and can guide you in the right direction.

Limits only go down, not up

Reducing a deposit or loss limit takes effect immediately. However, increasing a limit requires a 24-hour waiting period — this prevents impulsive decisions.

Transparent Gaming History

Your full gaming history, win/loss record, and spending details are available to view at any time. Transparency helps build healthy gaming habits.

Reality Check Reminders

At set intervals, pop-up notifications remind you how long you have played and how much you have spent. This helps you stay aware.

Full Self-Exclusion Protection

Attempts to open a new account while Self-Exclusion is active will be detected. Promotional emails are suspended and login is fully disabled.

Our Commitments & Policies

Sona 1001 has a zero-compromise approach to Responsible Gaming.

What We Do

  • We do not allow anyone under 18 years of age to open an account.
  • We proactively reach out when problem gaming is identified.
  • We process Self-Exclusion requests immediately.
  • Our Responsible Gaming tools are free and easy to access.
  • We provide our staff with regular training on responsible gaming.
  • We make gaming history and spending information fully transparent.

What We Don't Do

  • We do not send promotional messages while Self-Exclusion is active.
  • We do not allow players to bypass limits that have been set.
  • We do not offer promotions or incentives of any kind to minors.
  • We do not run advertisements that encourage problem gaming.
  • We do not present gaming as a way to make money.
  • We do not advise or facilitate playing on borrowed money.
Safe & Responsible Gaming

Join sona 1001 Today

Register at sona 1001 today with a commitment to responsible gaming. Enjoy a world-class gaming experience in a completely safe and controlled environment.

Register Now Download the App
বাংলা